Tech Ojas Privacy Policy

This privacy statement outlines the personal data collection practices of Tech Ojas and explains how we utilize this data.

Tech Ojas, headquartered in the India, is a leading provider of custom software development and IT consulting services. Our commitment includes sharing relevant content, promptly addressing your inquiries, and ensuring uninterrupted website functionality to enhance your user experience. Achieving these goals requires your cooperation, as you entrust us with your personal data. We acknowledge the sensitivity of personal information and place a high priority on safeguarding your privacy. To alleviate any concerns you may have, we have created this comprehensive privacy policy, addressing every aspect of our interaction with your personal data.

Tech Ojas collects data to facilitate direct communication regarding our services. This data may be provided by you directly when using forms such as "Contact Us", "Contact Form", "Office 365 Migration Calculator", "QLEAN Download" and "Ask Author" to seek support or comment on our articles. Additionally, we gather information using technologies like cookies and receive error reports or usage data from the software running on your device.

We also obtain data from third parties, which is protected in accordance with the practices outlined in this policy and any additional restrictions imposed by the data source. Currently, our third-party sources include:

• Partners: We collaborate with partners for co-branded services and joint marketing activities.
• Service Providers: These entities help us determine your location based on your IP address to customize certain products according to your location.
• Publicly-Available Sources: We may collect data from open government databases and other publicly-accessible data sources.

While you have the option to decline providing personal data, it may be necessary to use certain services, features, or provide feedback.

The data we collect may include:

• Name and Contact Data: This includes your first and last name, work email address, phone number, and company name.
• Demographic Data: We collect information such as your country and preferred language.
• Website data: We gather data about your interactions with the Tech Ojas website, including visitor behavior patterns, network configuration data (including your IP address), error reports, and performance data.
• Troubleshooting and Help Data: If you engage Tech Ojas for troubleshooting and help, we collect information related to the incident, including contact data, chat contents, and details about the condition of your machine and application during the fault occurrence.

Please note that you may inadvertently share personal data we do not require, such as payment information, in the description section of a "Contact Us" form. We will store this information securely on our backup server but will not use it for any other purpose. Kindly refrain from sharing any personal data that is not explicitly requested.

Our website is not intended for children or private individuals, and we do not knowingly collect data related to them. Parents can revoke consent choices previously made and request the deletion of their children's personal data. We may also collect personal data from third parties with your consent or from publicly-available sources.

We share personal data with our development center, which will handle your request. The development center is bound by our data privacy and security requirements and is prohibited from using personal data for any purpose other than those specified in this policy. To ensure adequate protection of your shared personal data, all obligations of the development center are established in an agreement between Tech Ojas and the Development Center.

We may access, transfer, disclose, and retain personal data when we have a good faith belief that such actions are necessary to:

• Comply with Applicable Law: We may do so in response to valid legal processes, including requests from law enforcement or government agencies.
• Protect Our Customers: We take measures to prevent spam, fraud, or potential harm to our users.
• Protect Tech Ojas Rights: We enforce the terms governing the use of our services.

In the event that third-party agents process personal data on our behalf and do so in a manner inconsistent with the principles contained in this policy, we remain liable unless we can prove that we are not responsible for the event causing damage.

Please note that certain pages on our website may contain links to third-party products with privacy practices that differ from Tech Ojas LLP's. When providing personal data to these third parties, your data is governed by their respective privacy statements.

We respect your privacy and provide you with the following rights concerning your personal information:

• Access and Information Request: You have the right to inquire about the personal data we hold about you and learn about the recipients of your personal data.
• Data Update and Correction: You can request the update and correction of any out-of-date or incorrect/incomplete personal data that we have about you, and we will do so free of charge.
• Opt-Out of Marketing Communications: You have the option to opt out of receiving marketing communications from us. Please note that this choice does not apply to mandatory service communications.
• Withdraw Consent: You may withdraw your consent for the processing of your information at any time.
• Request Erasure or Update: You can request the erasure or update of your personal information by emailing at hello@techojas.com.We commit to responding to requests for access or data deletion within 30 days.

At Tech Ojas, we use cookies and similar technologies to deliver our online services and collect data. Cookies often consist of a string of numbers and letters that uniquely identify your computer, but they may contain other information as well.

We employ cookies and similar technologies for various purposes, including:

• Security: We utilize cookies to detect fraud and prevent abuse of our website and services.
• Data Storage: When you provide information on our website, we store it in a cookie to remember the data you've entered.

Our primary use of cookies is to gather website statistics.

You can typically disable cookies in your browser settings.

In addition to standard cookies, we may use other similar technologies to store and access data files on your computer. This is often done to enhance speed and performance by locally storing certain files. These technologies, similar to cookies, may also store a unique identifier for your computer, enabling behavior tracking.

Examples include Local Shared Objects or 'Flash cookies.'

Tech Ojas primarily offers its services to organizations. If you use our website under your organization's administration, please refer your privacy inquiries to your administrator, as your use may be subject to your organization's policies. Tech Ojas does not assume responsibility for the privacy or security practices of our customers, which may differ from the practices outlined in this privacy statement.

If you use an email address provided by an affiliated organization, such as your employer or school, the owner of the domain (e.g. your employer)associated with your email address may access and process your data, including the contents of your communications and files.

To safeguard your personal data from unauthorized access, use, or disclosure, we employ various security technologies and procedures. For example, the personal data you provide is stored on computer systems with limited access within controlled facilities.

Tech Ojas retains personal data for the duration necessary to provide the services and feedback you've requested or for other essential purposes, such as complying with legal obligations and enforcing agreements. Actual retention periods may vary based on data types and specific criteria, including:

• Sensitivity of the personal data: Sensitive data may have shorter retention periods, generally up to five years.
• Legal, contractual, or similar obligations: We may retain data in compliance with mandatory data retention laws, government orders, or for litigation purposes.

We will update this privacy statement as needed to modify its terms or reflect customer feedback. Any changes will be indicated by revising the 'last updated' date at the top of the statement. In the case of significant changes, we will notify you by prominently posting a notice before the changes take effect or by sending you a direct notification.

For privacy concerns, complaints, or inquiries related to data protection, please email at hello@techojas.com. We commit to responding to your queries within 5 days.